THE BASICS

What is Caribbean Snack Club?

Caribbean Snack Club sends you a box of snacks and candies from the Caribbean every month. The products we select are delicious, unique, and often extremely difficult to find in the United States.

What's in the Boxes?

You’ll always find a variety of sweet and savory snacks, all with unique flavors and spices. Some of these snacks may be familiar while some may be new to you.

Our dedicated product discovery team works directly with manufacturers and distributors and selects only the most delightful snacks and candies to put inside your box!

How Do I Sign Up?

You’ve got a subscription option.

By picking this, you’ll be in for a treat with our boxes delivered right to your door until you decide to pause.

So, whether it’s for yourself or to make someone’s day, we’ve got the perfect Caribbean Snack Club experience waiting for you!

SHIPPING

Where Do You Ship To?

We ship to the US (including military addresses and territories). We’re working hard to make our shipping options global!

How Much Does Shipping Cost?

We offer free shipping for subscription purchases within the contiguous United States, as well as military addresses (FPO/APO).

When Will I Get My First Box?

The shipping date for your first box depends on the date you subscribe. If it's close (within a 14-day cutoff window) to the subscription renewal date, we will wait until the next month to start your subscription. This way you won't be charged multiple times within close proximity.

The basic subscription flow goes like this:

  • Subscribe the 1st-10th of the month: you'll get THIS month's box
  • Subscribe the 11th or after: you'll get NEXT month's box
  • Renewals will happen on the 1st of the month after you receive your first box

As soon as you’ve placed your order, keep an eye on your inbox. You’ll get a super-helpful order-confirmation email with all the important details, including the shipping date. We want to make sure you’re well-informed every step of the way!

When your box is out and about, ready to make its way to you, we won’t leave you hanging. We’ll send you another email, but this time it’s packed with tracking information. It’s like having a tracking device on your box!

And don’t worry, the fun doesn’t end after your first box. For all your future subscription boxes, you can expect them to be delivered by the 15th of each month.

What Carrier Will Deliver My Box?

If you live in the United States, your box will be delivered either by the US Postal Service (USPS) or UPS.

How Do I Track My Box?

As soon as your box is all set to start its journey, we’ll send you an email with tracking information. That way, you’ll know exactly where your package is and when it’ll arrive at your doorstep!

But wait, there’s more! You can also find your tracking information right from your my account portal. All you have to do is log in to your account and head to the “Orders” tab. Keep an eye out for the blue “Track” button, and once it’s available, just tap it to start tracking your package!

How Do I Change My Address?

Log in to your account and navigate to the “Address & payment details". Click on "Manage Addresses" where you can "Add a new address" or "Edit" and "Remove" and existing address.

When adding a new address you have the option on which orders you want to use the address for. The options are:

1. Use this address for all my products

2. Keep products with different addresses separate

My Box Was Shipped To The Wrong Address, What Do I Do?

Use our contact form to let us know, and we’ll help make it right.

My Box Was Marked As Delivered, But I Didn't Receive It, What Do I Do?

Please use our contact form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

My Box Was Marked As Undeliverable, What Do I Do?

Please use our contact form and provide us with your shipping address. We will make sure there are no address issues, and help you track down your box.

I Tracked My Box And It Hasn't Moved For Several Days, What Do I Do?

Please use our contact form to let us know. If we confirm your box is lost in transit, we’ll ship you a replacement box.

Some Of My Snacks Were Damaged Or Missing, What Should I Do?

Please use our contact form to let us know what happened. In most cases, we will resend you the damaged or missing item.

BILLING

When Am I Charged For My Purchase?

For monthly subscriptions: You will be charged for your first box immediately upon signup and then on a recurring basis on the first of each month starting with your second box.

How Do I Cancel My Subscription?

Log in to your account and navigate to the "Manage Subscriptions" tab. Tap the “Cancel Subscription” button for your subscription. You will not be charged for new orders, but you will still receive any shipments that you have already paid for.

My Payment Was Declined, What Do I Do?

If your payment was declined while attempting to sign up for a subscription, the decline is likely caused by a lack of available credit, or your bank believes the charge may be fraudulent. If you’ve confirmed your card has enough credit available, log into your account and verify the billing address and payment information is correct.

If you’re still having trouble, we recommend trying a different card or contacting your bank to see why they are blocking the transaction. Please note that for security reasons, we aren’t given detailed information about why a transaction was declined.

If your payment was declined during a subscription renewal, we will automatically retry the credit card on file every few days for the next two weeks. If you have available credit on your card and the renewal payment is still not going through, please contact us so we can try to help you troubleshoot.

How Do I Restart My Subscription?

If you would like to reactivate your subscription, you can do so by following these steps:

1. Access your account and log in
2. Navigate to the ‘Manage Subscriptions’ tab
3. Click ‘Inactive’ to view your previously Cancelled subscriptions
4. Scroll to find the subscription you would like to reactivate
5. Select the ‘Reactivate Subscription’ button and follow the prompts

Please note, you may need to update your shipping or payment information during this process.

Can I Skip A Month?

If you would like to pause your subscription, you can do so by following these steps:

1. Access your account and log in
2. Navigate to the ‘View upcoming orders’ tab
3. Scroll to find the subscription you would like to skip
4. Select the ‘Skip’ button, you can skip for up to 3 months at a time

Please note, these steps MUST be completed before the 1st of the month that you would like to skip.

How Do I Change My Billing Information?

Log in to your account and navigate to the “Address & payment details".

Select "Manage payment methods" to "Edit" your billing information.

How Do I Change My Billing Date?

Our billing system is fully automated. Everyone with a monthly subscription is charged on the same day (the 1st of each month) and we are unfortunately unable to make adjustments to your billing date. If your payment fails, the system will continue to attempt billing until the 15th of the month.

If payment does not process by the 15th of the month, the subscription will automatically cancel.